FAQ

 

 

FREQUENTLY ASKED QUESTIONS (FAQ)

Tentang Qraved
1. Apa itu Qraved?
1. What is Qraved?

2. Apakah Qraved memiliki aplikasi? Gimana cara downloadnya?
2. Does Qraved have Application? How to download it?

3. Fitur apa sajakah yang Qraved miliki?
3. What feature does Qraved offer? 

Bookings & Offers
4. Bagaimana cara meng-upload foto dan menulis review?
4. How to upload pictures and write a review in Qraved?

5. Bagaimana cara reservasi restoran?
5. How to book a restaurant?

6. Bagaimana cara mengetahui promo-promo restoran?
6. How to get updates about restaurant promotion? 

7. Bagaimana cara mengganti detail informasi kalau saya sudah booking
7. How to change booking details if I have finished with the booking process? 

8. Bagaimana cara membatalkan reservasi
8. How to cancel my reservation? 

9. Saya sudah membuat reservasi, tapi kenapa status reward points-nya masih "confirmed" ya di profile saya?
9. I have made a reservation, but how come the status of the reward point is still confirmed on my profile? 

Sharing & Rewards
10. Apa itu Qraved points, dan bagaimana cara bekerjanya?
10. What are Qraved points and how does it work? 

Restaurants
11. Bagaimana caranya jika Restoran ingin bekerja sama dengan Qraved
11. How does it work if Restaurant wants to be Qraved's partnership? 

12. Bagaimana caranya jika ingin membetulkan informasi yang salah di halaman detail Restoran?
12. How to fix inaccurate information on Restaurant Detail Page? 

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1. Apa itu Qraved?
Qraved merupakan platform yang memberikan solusi buat kamu untuk menjawab "makan apa" dan "makan dimana".
1. What is Qraved?
Qraved is a platform that offers one stop solution to solve the problem "what to eat" and "where to eat "

2. Apakah Qraved memiliki aplikasi? Gimana cara downloadnya?
Ada. Download aja aplikasi kami di Apple Store dan Google Play.
2. Does Qraved have Application? How to download it?
Yes. You can simply download our App through Apple Store and Google Play.

3. Fitur apa sajakah yang Qraved miliki?
Fitur Qraved adalah:

  • Restaurant Directory : disini kamu bisa cari info mengenai restoran di seluruh Jakarta, Bali, dan Bandung. Mulai dari jam buka, menu, foto, alamat, dan review restoran tersebut. 
  • Review : kamu bisa partisipasi untuk berbagi pengalaman kamu saat makan di restoran tertentu. 
  • Booking : tidak perlu pusing sama antrian panjang! Kamu bisa langsung reservasi tempat di restoran yang kamu mau dalam satu klik aja.
  • Dining guide : butuh rekomendasi list makanan yang sesuai situasi kamu? Langsung cek saja daftar dining guide kita. :)
  • Journal : halaman dimana kamu bisa dapet insipirasi untuk membantu kamu memilih mau makan apa dan dimana! Pilih mau makan apa tidak pernah jadi semudah ini
  • My list : buat dining guide versimu sendiri! Simpan resto pilihanmu kedalam daftar list yang menurut kamu sesuai. Pst, kamu bisa share loh list ini ke temen temenmu!
3. What feature does Qraved offer?
  • - Restaurant Directory : you can search for the information about all of the restaurants in Jakarta, Bali, and Bandung, including operational hours, menu, pictures, address, and review of those restaurants
  • - Review : you can participate by sharing your dining experiences
  • - Booking : you do not have to deal with long queue anymore! In just one click, you can simply reserve spots for the restaurants that you want
  • - Photo upload : upload your best pictures and your pictures will be publicized in the Restaurant Detail Page!
  • - Dining guide : do you need restaurant recommendations based on your situation? Simply check the list of our Dining Guide!
  • - Journal : an article where you can get inspirations to help you choose what to eat and where to eat!
  • - My list : Create your own version of Dining Guide and save your favorite restaurants to your own list! And you also can share those lists to all of your friends!

4. Bagaimana cara meng-upload foto dan menulis review?
Pastikan kamu sudah log in atau mendaftar akun di Qraved. Setelah itu, kamu bisa klik tiga garis pada kiri atas. Disana, kamu akan melihat menu "reviews" untuk mulai menulis review dan pada kiri bawah kamu akan melihat "upload photo" untuk meng-upload fotomu!
4. How to upload pictures and write a review in Qraved?
Make sure that you are logged in or registered under Qraved accounts. After that, you can click on the three lines that are located on the top left. You will see menu "Reviews" to write your review and on the bottom left, you will see "Upload Photo" option to upload your pictures!

5. Gimana cara reservasi restoran?
Apabila kamu sudah log in atau mendaftar akun di Qraved. Setelah itu, kamu cukup cari restoran yang kamu ingin pergi, masuk kedalam restoran detail page dan klik "book now" yang ada pada kolom bagian bawah. Atau kamu juga bisa klik "Hot Button (+)" yang ada dipojok kanan bawah, lalu pilih "Booking Now" dan ketik restoran yang ingin kamu pesan. Apabila kamu belum mendaftar, kamu juga bisa kok tetap melakukan booking sebagai tamu. Namun, pastikan kamu menaruh nomor HP yang benar.
5. How to book a restaurant?
If you are logged in or registered under Qraved accounts, you can simply search for the restaurant that you want to go, browse through the Restaurant Detail Page and click "Book Now" which is located on the bottom column.
Or you can click "Hot Button" on the right bottom, choose "Booking Now" and start searching for your restaurant. If you haven't register for Qraved account, you still can book as a guest. But please do make sure that you put the right Mobile number!


6. Bagaimana cara mengetahui promo-promo retoran? 
Kamu bisa melihat label merah yang berisi nilai diskon pada halaman restoran tertentu
6. How to get updates about restaurant promotion?
You can see red label that has the value of the discounts on certain Restaurant Detail Page.

7. Gimana cara mengganti detail informasi kalau saya sudah booking? 
Jika melalui website, kamu bisa buka profile kamu di web www.qraved.com dan menuju ke bagian "Bookings". Di sana kamu bisa lihat klik "Edit Reservation" di bagian “Upcoming Bookings”. Jika melalui App, kamu bisa cancel reservasi kamu dengan menuju ke bagian “Bookings” dan klik “Cancel Reservation” di bagian “Upcoming Bookings” dan silahkan membuat pesanan baru
7. How to change booking details if I have finished with the booking process? 
In website, you can open your profile via www.qraved.com, and go to “Bookings”. Then you will see “Edit Reservation” and click “Upcoming Bookings”. While in the App, you have to cancel your reservation first by accessing “Bookings”, and then go to “Upcoming Bookings” and please create a new reservation.

8.Gimana cara membatalkan reservasi saya? 
Kamu bisa buka profile kamu di www.qraved.com ataupun melalui aplikasi Qraved di hp kamu dan menuju ke bagian "Bookings". Di sana kamu bisa lihat klik "Cancel Reservation" di bagian upcoming bookings
8. How to cancel my reservation? 
You can go to your profile at www.qraved.com or via Qraved App in ur phone. First, go to “Bookings”, and then click “Cancel Reservation” in the “Upcoming Bookings” section.

9. Saya sudah membuat reservasi, tapi kenapa status reward points-nya masih "confirmed" ya di profile saya?
Point reward akan kamu dapatkan setelah Qraved sudah mengkonfirmasi kedatangan kamu dengan pihak restoran terkait.
9. I have made a reservation, but how come the status of the reward point is still confirmed on my profile?
You will get point reward when Qraved team has confirmed your arrival at the restaurant.

10. Apa itu Qraved points, dan bagaimana cara bekerjanya? 
Qraved akan memberi kamu poin setiap melakukan reservasi senilai 100 poin. Jika kamu sudah berhasil mengumpulkan 1000 poin (10 reservasi), kamu berhak mendapatkan Dining Voucher senilai Rp 100.000. Kumpulkan poinnya dan tukarkan poin kamu dengan Dining Voucher untuk makan di restoran mana saja.  
10. What are Qraved points, and how does it work? 
Qraved will give you 100 points for each reservation that you made. If you have successfully accumulated 1000points (10 reservations), you will get Dining Voucher with a worth of Rp 100.000. You can use the voucher to dine in whichever restaurant that you want to!

11. Bagaimana caranya jira Restoran ingin bekerja sama dengan Qraved? 
Langsung email aja ke support@qraved.com atau hubungi tim Customer Service kami di nomor telepon +6221 2922 3070.
11. How does it work if Restaurant wants to be Qraved’s partnership?
Just send us an email at support@qraved.com or call our Customer Service Team at +6221 2922 3070.

12. Bagaimana caranya jika ingin membetulkan informasi yang salah di halaman detial Restoran?  
Langsung email aja ke support@qraved.com atau hubungi tim Customer Service kami di nomor telepon +6221 2922 3070.
12.How to fix inaccurate information on Restaurant Detail Page?
Just send us an email at support@qraved.com or call our Customer Service Team at +6221 2922 3070.




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